Refund policy

Return and Refund Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at halaverse.support@gmail.com.

Please do not send any item back without contacting us first. Items sent back without first requesting a return will not be accepted.

Return Address Disclaimer

If your return is approved, we will send you instructions on how and where to return your package.

Some of our products are fulfilled by Printful, so the return address may be Printful’s fulfillment facility address depending on where your order was shipped from. Returns should be addressed to:

HALAVERSE Returns

Any return address provided is for product returns only. It must not be used as the legal address of our business, for legal notices, letters, or any other correspondence. Non-return mail sent to that address may be returned to the sender.

You can always contact us for any return questions at halaverse.support@gmail.com.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products, personalized items, digital products, downloadable products, gift cards, and sale items.

For digital products, refunds are not available once the file has been downloaded, accessed, or delivered, unless there is a technical issue caused by us.

Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, if eligible. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at halaverse.support@gmail.com.

Please note: return shipping or reshipping fees may apply unless the return is due to a damaged, defective, incorrect item, or an error on our part.